Why our Customers Love HearthSphere
Everything you need to know before you order.
Frequently asked
How does it work?
How does it work?
Add your favorite video, and the sphere plays it on its glowing screen with 360° sound. Upload it your way — wirelessly from your phone, or by USB.
How do I add my videos?
How do I add my videos?
Your choice — upload wirelessly from your phone with our free app, or plug the sphere into any computer by USB. Whatever's easier for you.
What videos or photos can I use?
What videos or photos can I use?
Any standard video or photo from your phone — an anniversary clip, a first dance, a voice message, your favorite picture. If it's on your phone, it works.
How long is the battery and screen on?
How long is the battery and screen on?
The sphere runs on a rechargeable battery and recharges with the included USB-C cable, so you can keep it glowing on a shelf or carry it anywhere.
Is it a good gift for him or her?
Is it a good gift for him or her?
It's one of the most emotional gifts you can give — for anniversaries, Valentine's, birthdays or "just because." Most people buy two: one to give, one to keep.
When will it arrive?
When will it arrive?
US orders ship fast from our US warehouse, with tracking so you can follow every step. Order early for date-sensitive occasions.
Does it work with my phone, Mac or PC?
Does it work with my phone, Mac or PC?
Yes. Wireless upload works from any phone — iPhone or Android. USB works with any computer, Mac or Windows.
What if I'm not happy with it?
What if I'm not happy with it?
You're covered by our 30-day happiness guarantee. If it doesn't give you chills, contact us for a full refund.
Their moment, in your hands
Some moments deserve
to live forever.
Your favorite memory, glowing inside a handcrafted crystal. Backed by our 30-day happiness guarantee.
Relive your moment →