Shipping policy
SHIPPING POLICY
Thank you for shopping with HearthSphere. Please review the information below about how we process and ship your order.
ORDER PROCESSING
All orders are processed within [1–3] business days after your order is placed. You will receive a confirmation email with a tracking number as soon as your order ships. Orders are not shipped on weekends or holidays.
SHIPPING TIMES
Estimated delivery time is [10–20] business days from dispatch, depending on your location and customs processing. Please note these are estimates, not guarantees, and delivery times may vary due to factors outside our control (carrier delays, customs, weather, or peak periods).
We strongly recommend ordering well in advance for date-sensitive occasions such as anniversaries, birthdays, or holidays. We cannot guarantee delivery by a specific date.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your destination.
ORDER TRACKING
Once your order ships, you'll receive a tracking number by email. Please allow a few days for the tracking information to update after dispatch.
CUSTOMS, DUTIES & TAXES
Orders may be subject to import duties or taxes depending on your country, which are the responsibility of the recipient. HearthSphere is not responsible for any customs fees applied by your local authorities.
INTERNATIONAL SHIPPING
We currently ship to [the United States / list your countries]. If your country is not available at checkout, we do not currently ship there.
WRONG ADDRESS
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at info@hearthsphere.com as soon as possible.
LOST, DELAYED OR DAMAGED ORDERS
If your order is significantly delayed, lost, or arrives damaged, please contact us at info@hearthsphere.com and we will help resolve it. [If you offer shipping protection, mention it here.]
CONTACT
Questions about your order? Email us at info@hearthsphere.com and we'll get back to you within [24–48] hours.
Last updated: 1 June 2026